Shipping, Returns & Payments

 

ORDER PROCESSING:

All orders are processed and shipped from our studio in the US. Original artworks are shipped within 7-10 business days of placement of the order.

You will be notified by email to let you know when your order is on the way.

For international orders please contact us directly at  elenabehrakisart@gmail.com

 SHIPPING OPTIONS and RATES:

We do not currently offer express shipping.

US shipments are generally shipped via USPS and all artwork is insured for damage whilst in transit. 

For international shipping please contact us directly at  elenabehrakisart@gmail.com

 DELIVERY:

Deliveries are made to the address indicated by the buyer and in the manner specified in the order summary. Upon delivery, buyers should verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note - with photographic evidence of both the product and its original packaging. 

FAILED DELIVERY

Elena Behrakis cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the buyer, nor for any damages or delays after handover to any carrier arranged by the buyer and not offered or recommended by the seller.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to Elena Frankel, who will contact the buyer to schedule a second delivery attempt or to agree on further course of action.

Unless otherwise agreed, second delivery attempts onwards shall be at the buyer’s expense.

RETURNS & REFUNDS:

Refunds can only be offered if artworks are damaged upon arrival. To be eligible for a return, your item must be in the same condition that you received it.

If your order arrives in poor condition, please notify us by email as soon as possible, including digital photos, your order number and date of purchase.

Once your return is received and inspected, we will email you to confirm it has been received. If your return is approved, your refund will be processed, and you will be credited automatically. Shipping costs from the original order are non-refundable.

Our policy lasts 14 days from receipt of the artwork. Unfortunately, we will be unable to offer you a refund more than 14 days after receiving the artwork.

PAYMENTS:

We accept American Express, Mastercard, and VISA